Frequently Asked Questions

We ensure quality through our comprehensive process:

• Licensed Electricians: All our technicians are licensed and certified electricians with extensive training and experience.
• Quality Materials: We use only high-quality electrical components and materials that meet or exceed Canadian Electrical Code standards.
• Code Compliance: All work meets Canadian Electrical Code standards and local building requirements.
• Inspections: We coordinate with inspectors and ensure all work passes inspection on the first try.

Our goal is to provide safe, reliable electrical work that meets the highest standards.

We maintain strict quality standards throughout our electrical work:

• Canadian Electrical Code (CEC) compliance
• Local building code requirements
• Industry best practices and safety protocols
• Comprehensive quality inspection checkpoints
• Warranty on all workmanship and materials

Customer satisfaction is our priority:

1. Contact us by phone ([PHONE_NUMBER]) or through our contact form
2. Provide your project details or invoice number
3. Describe the issue or concern you're experiencing
4. We'll schedule a site visit to assess and address any concerns

We stand behind our work with comprehensive warranties and will work with you to ensure you're completely satisfied.

Yes, we guarantee that all our work will pass inspection on the first try:

• Code Compliance: All work is performed to Canadian Electrical Code standards
• Pre-Inspection: We perform our own quality checks before scheduling inspections
• Permit Handling: We handle all permit acquisition and ensure all paperwork is in order
• Inspection Coordination: We coordinate with inspectors and address any concerns immediately

If an inspection fails (which is extremely rare), we will fix any issues at no additional cost to you.

Project timelines vary based on the scope and complexity:

• Simple Repairs: Same day or 1-2 business days
• Standard Installations: 1-3 business days
• Panel Upgrades: 1-2 days (plus permit processing time)
• Large Projects: Several days to weeks depending on complexity
• Commercial Projects: Timeline provided after site evaluation and estimate

We'll provide you with a detailed timeline in your estimate, including permit processing and inspection scheduling.

Sometimes during electrical work, we discover additional issues that need to be addressed:

• We'll notify you immediately with a detailed explanation
• We'll provide a revised estimate for any additional work needed
• You'll have the option to approve or decline additional work
• We'll discuss safety implications and code compliance requirements
• No additional work will proceed without your approval

We believe in transparent communication and will always keep you informed about any changes to the project scope or timeline.

Our site evaluation process is thorough and informative:

1. We'll schedule a convenient time for the site visit
2. Our licensed electrician will assess your electrical system
3. We'll identify any issues, safety concerns, or code violations
4. We'll discuss your needs and project goals
5. We'll provide a detailed estimate with timeline and cost breakdown
6. We'll answer any questions you have about the project

Site visits are typically included for most projects and help us provide accurate estimates.

We handle all the permit and inspection paperwork for you:

• Permit Acquisition: We submit all necessary permits to local authorities
• Permit Processing: Processing times vary by municipality (typically 1-2 weeks)
• Inspection Scheduling: We coordinate with inspectors and schedule inspections
• Inspection Guarantee: We guarantee all work passes inspection on the first try
• No Extra Cost: If an inspection fails, we fix any issues at no additional cost

You don't need to worry about the paperwork—we take care of everything.

We work to minimize disruption to your daily routine:

• We'll discuss work schedules that fit your needs
• We'll protect your property and clean up after ourselves
• We'll keep you informed throughout the project
• We'll ensure safe work practices at all times
• We'll coordinate power outages (if needed) at convenient times

Our goal is to complete your electrical project with minimal disruption to your home or business.

Project costs depend on several factors:

• Scope and complexity of the work
• Materials and components required
• Labor time and complexity
• Permit fees (if applicable)
• Inspection fees

We provide a detailed estimate after site evaluation that includes all costs upfront with no hidden fees. You'll know exactly what you're paying for before any work begins.

Our payment process is straightforward:

• Small Projects: Payment is typically due upon completion
• Larger Projects: We typically work with progress payments
• Payment Methods: We accept all major credit cards, e-transfers, and cash
• Business Accounts: Net terms, purchase orders, and customized invoicing options available

All payment details are clearly outlined in your estimate, and we ensure clear communication about payment schedules throughout the project.

We accept the following payment methods:

• Cash
• E-transfers
• Debit cards

To ensure a smooth project, please prepare the following:

• Clear Access: Ensure clear access to electrical panels, work areas, and any equipment
• Work Area: Clear furniture or items away from work areas if possible
• Pets: Secure pets in a safe area away from work zones
• Information: Have any relevant electrical plans or documentation ready
• Questions: Prepare any questions you have about the project

We'll discuss specific preparation needs during the site evaluation.

Presence requirements depend on the project:

• Simple Repairs: You may not need to be present, but we'll coordinate access
• Larger Projects: We'll discuss access arrangements and any presence requirements
• Commercial Projects: We work around your business hours when possible
• Emergency Work: We can often start immediately if you're available

We'll work with you to schedule work at times that are convenient for you.

Safety is our top priority:

• All electricians are licensed and follow safety protocols
• We use proper personal protective equipment (PPE)
• We follow lockout/tagout procedures when working on live circuits
• We ensure work areas are safe and secure
• We clean up thoroughly after completing work

We're fully insured and follow all safety regulations to protect you, your property, and our team.